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Alienware aurora help

  • -1
I have a alien ware aurora I can't see on the monitor when start F8, monitor jut show welcome screen I need to reformat my pc This my pc System Summary Product Aurora BIOS Version String A09 Service Tag 8PZ5KN1 Express Service Code 189-849-596-77 Operating System Name Microsoft Windows 7 Home Premium Edition (64-bit) Service Pack Service Pack 1 Build Number 7601 DirectX Version 11 Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz Cores 4 Threads 8 System Memory Total Physical Memory 6.00 GB Maximum Supported Memory 24.00 GB Hard Drive - ST31000528AS ATA Device Vendor Seagate Model Number ST31000528AS Serial Number 9VP8S6M3 Thanks any help Hope I did post on right forum
Replies • 77
Yes this is in the correct forum. When you boot your computer you only get the splash screens then nothing after? Is this correct?

wilbymilstone said:

Yes this is in the correct forum. When you boot your computer you only get the splash screens then nothing after? Is this correct?

No when I boot my I don't get the bios option F2 F8 and my keyboard don't turn on either till On my screen show welcome screen Btw my computer work good but I need to reformat Thanks for reply

Ok reformat your system and make sure you get all your drivers and download support from dell. Then let us know if everything is working like it should.

This the full specification of my computer AlienAutopsy: System Information Wednesday, December 21, 2011 9:10:18 PM System Summary Product Aurora BIOS Version String A09 Service Tag 8PZ5KN1 Express Service Code 189-849-596-77 Operating System Name Microsoft Windows 7 Home Premium Edition (64-bit) Service Pack Service Pack 1 Build Number 7601 DirectX Version 11 Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz Cores 4 Threads 8 System Memory Total Physical Memory 6.00 GB Maximum Supported Memory 24.00 GB Hard Drive - ST31000528AS ATA Device Vendor Seagate Model Number ST31000528AS Serial Number 9VP8S6M3 Marketed Size 1 TB Hard Drive - Seagate FreeAgent Go USB Device Vendor Seagate Model Number ST91000430AS Serial Number 9YE0PD7L Marketed Size 1 TB Hard Drive - Seagate FreeAgentDesktop USB Device Vendor Seagate Model Number ST3500630AS Serial Number 6QG2D6WQ Marketed Size 500.1 GB Hard Drive - Seagate FreeAgent USB Device Vendor Seagate Model Number ST32000542AS Serial Number 5XW00Y2C Marketed Size 2 TB Hard Drive - ST31000528AS ATA Device Vendor Seagate Model Number ST31000528AS Serial Number 9VP8N83W Marketed Size 1 TB Optical Drive - HL-DT-ST DVDRWBD CH20N ATA Device Vendor Hitachi-LG Data Storage Model Number HL-DT-ST DVDRW/BDROM CH20N Drive Serial Number K9UA26B5742 Firmware Revision A101 Optical Drive - PIONEER DVD-RW DVR-216R USB Device Model Number PIONEER DVD-RW DVR-216R Drive Serial Number HLDP003788WL Firmware Revision 1.06 Operating System Name Microsoft Windows 7 Home Premium Edition (64-bit) Service Pack Service Pack 1 Build Number 7601 DirectX Version 11 Windows Directory c:\windows System Directory c:\windows\system32 System Name IPHONE-PC User Name IPHONE Windows Experience Index    Base Score 5.9    Processor Subscore 7.6    Memory (RAM) Subscore 7.7    Graphics (Aero) Subscore 7.4    Gaming Graphics Subscore 7.4    Primary Disk Subscore 5.9    Assessment State Valid Scores    Assessment Date 10/16/2011 1:02:45 AM Windows Update Automatic Updates Automatic download and install Last checked 2011-12-21 09:40:27 Security Windows Update Automatic Updates Automatic download and install Last checked 2011-12-21 09:40:27 Firewall - Kaspersky Internet Security Product Name Kaspersky Internet Security Program Enabled Yes Firewall - Windows Firewall Windows Firewall Enabled Yes Virus Scanner - Kaspersky Internet Security Product Name Kaspersky Internet Security Program Up To Date Yes On Access Scanning Enabled Yes Motherboard System Board Manufacturer Alienware Product 04VWF2 Chipset Intel X58 Southbridge Intel ICH10R BIOS Vendor Alienware Release Date 04/27/2010 BIOS Version String A09 ROM Size 4.00 MB SMBIOS Version 2.5 Processors Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz (CPU:0) Name Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz Cores 4 Threads 8 Signature 106A5h Family 6h Model 1Ah Revision D0 Technology 45 nm Performance    Max Qualified Speed 2.80 GHz    Max Turbo Boost Speed 3.69 GHz    Current Speed 3.37 GHz    Multiplier x 21.0 (12 - 21)    Max Turbo Boost Ratio x 23    Bus Speed 160.60 MHz Features MMX, PSE36, EM64T, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, XD, VMX Cache Summary    L1 Instruction Cache 4 x 32.00 kB    L1 Data Cache 4 x 32.00 kB    L2 Cache 4 x 256.00 kB    L3 Cache 8.00 MB    Core : 0    Temperature 47 C    Threads 2    Core : 1    Temperature 47 C    Threads 2    Core : 2    Temperature 50 C    Threads 2    Core : 3    Temperature 43 C    Threads 2    L1 Data Cache    Quantity 4    Level L1    Type Data    Size 32.00 kB    Associativity 8-Way Set-Associative    Line Size 64 bytes    L1 Instruction Cache    Quantity 4    Level L1    Type Instruction    Size 32.00 kB    Associativity 4-Way Set-Associative    Line Size 64 bytes    L2 Cache    Quantity 4    Level L2    Type Unified    Size 256.00 kB    Associativity 8-Way Set-Associative    Line Size 64 bytes    L3 Cache    Quantity 1    Level L3    Type Unified    Size 8.00 MB    Associativity 16-Way Set-Associative    Line Size 64 bytes Memory System Memory Total Physical Memory 6.00 GB Maximum Supported Memory 24.00 GB    Page Files    Total Size 5.99 GB    Recommended Total Size 4.00 GB      Page File c:\pagefile.sys      Location c:\pagefile.sys      Size 5.99 GB    2048 MB DDR3-SDRAM (1333 MHz)    Source SPD    Memory Size 2.00 GB    Memory Type DDR3-SDRAM (1333 MHz)    Memory Manufacturer Elpida    Memory Manufacture Date Week 29, Year 2010    Memory Part Number EBJ21UE8BDF0-DJ-F    Memory Serial Number 63572A75    Memory Revision Code 2030    2048 MB DDR3-SDRAM (1333 MHz)    Source SPD    Memory Size 2.00 GB    Memory Type DDR3-SDRAM (1333 MHz)    Memory Manufacturer Elpida    Memory Manufacture Date Week 29, Year 2010    Memory Part Number EBJ21UE8BDF0-DJ-F    Memory Serial Number 58572A76    Memory Revision Code 2030    2048 MB DDR3-SDRAM (1333 MHz)    Source SPD    Memory Size 2.00 GB    Memory Type DDR3-SDRAM (1333 MHz)    Memory Manufacturer Elpida    Memory Manufacture Date Week 29, Year 2010    Memory Part Number EBJ21UE8BDF0-DJ-F    Memory Serial Number 57572A76    Memory Revision Code 2030 Communications Network Card - Broadcom NetLink (TM) Gigabit Ethernet MAC Address a4:ba:db:fe:4a:5e Adapter Connected Yes Current Speed 100.00 Mbps IP Address 192.168.1.103 IP Mask 255.255.255.0 Gateway IP Address 192.168.1.1 DHCP Server 192.168.1.1 Adapter DHCP Enabled Yes Driver Provider Microsoft Corporation Driver Version 11.22.0.2, 4-26-2009 Modem - Standard Modem Model Standard Modem Driver Provider Microsoft Driver Version 6.1.7600.16385, 6-21-2006 Hard Drives ST31000528AS ATA Device Vendor Seagate Model Number ST31000528AS Serial Number 9VP8S6M3 Firmware Revision CC46 Size 931.5 GB Marketed Size 1 TB Sector Information    Physical Sector Size 512 B    Logical Sector Size 512 B    Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Supported Transports SATA Rev 2.6 Rotation Rate 7200 RPM Total Data Read 1.77 TB Total Data Written 1.67 TB Temperature Information    Minimum Temperature (Power Cycle) 24 C    Maximum Temperature (Power Cycle) 36 C    Minimum Temperature (Lifetime) 16 C    Maximum Temperature (Lifetime) 40 C    Maximum Recommended 55 C    Maximum Temperature Limit 60 C    Minimum Recommended 14 C    Minimum Temperature Limit 10 C SMART Attributes    Power Cycles 129    Power On Hours 8193    Reallocations 0    Pending Reallocation Count 0    Offline Scan Uncorrectable Errors 0    Ultra DMA CRC Errors 0    Start Stop Count 2113 Security Information    Status User password not set, Security is unlocked, Security is frozen    Master Password Capability High Security    Erase Time 176 minutes    Excessive Password Attempts No    DATAPART1 - D:    Drive Letter D    Volume Name DATAPART1    Volume Serial Number A223-6939    File System NTFS    Volume Capacity 931.51 GB    Volume Free Space 392.23 GB    Volume Used Space 539.28 GB Seagate FreeAgent Go USB Device Vendor Seagate Model Number ST91000430AS Serial Number 9YE0PD7L Firmware Revision CC9D Size 931.5 GB Marketed Size 1 TB Cache Size 16 MB Sector Information    Physical Sector Size 4 KB    Logical Sector Size 512 B    Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Supported Transports SATA Rev 2.6 Rotation Rate 5000 RPM Total Data Read 1.27 TB Total Data Written 864.32 GB Temperature Information    Minimum Temperature (Power Cycle) 28 C    Minimum Temperature (Lifetime) 1 C    Maximum Temperature (Lifetime) 44 C    Maximum Recommended 55 C    Maximum Temperature Limit 60 C    Minimum Recommended 14 C    Minimum Temperature Limit 10 C SMART Attributes    Power Cycles 281    Power On Hours 4631    Load Cycle Count 281    Reallocations 0    Pending Reallocation Count 0    Offline Scan Uncorrectable Errors 0    Ultra DMA CRC Errors 0    Start Stop Count 1022 Security Information    Status User password not set, Security is unlocked    Master Password Capability High Security    Erase Time 248 minutes    Excessive Password Attempts No    IPHONE 1TB - J:    Drive Letter J    Volume Name IPHONE 1TB    Volume Serial Number C85C-94F6    File System NTFS    Volume Capacity 931.51 GB    Volume Free Space 420.68 GB    Volume Used Space 510.83 GB Seagate FreeAgentDesktop USB Device Vendor Seagate Model Number ST3500630AS Serial Number 6QG2D6WQ Firmware Revision 3.AFM Size 465.8 GB Marketed Size 500.1 GB Cache Size 16 MB Sector Information    Physical Sector Size 512 B    Logical Sector Size 512 B    Logical Sector Count 976773168 Supported Standards ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5, ATA/ATAPI-4 Temperature Information SMART Attributes    Power Cycles 62    Power On Hours 11636    Reallocations 0    Pending Reallocation Count 0    Offline Scan Uncorrectable Errors 0    Ultra DMA CRC Errors 0    Start Stop Count 837 Security Information    Status User password not set, Security is unlocked    Master Password Capability High Security    Erase Time Value not specified    Excessive Password Attempts No    FreeAgent Drive - H:    Drive Letter H    Volume Name FreeAgent Drive    Volume Serial Number 5096-A63B    File System NTFS    Volume Capacity 465.76 GB    Volume Free Space 106.66 GB    Volume Used Space 359.10 GB Seagate FreeAgent USB Device Vendor Seagate Model Number ST32000542AS Serial Number 5XW00Y2C Firmware Revision CC91 Size 1.8 TB Marketed Size 2 TB Sector Information    Physical Sector Size 512 B    Logical Sector Size 512 B    Logical Sector Count 3907029168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Supported Transports SATA Rev 2.6 Rotation Rate 5900 RPM Total Data Read 454.68 GB Total Data Written 1.30 TB Temperature Information    Minimum Temperature (Power Cycle) 46 C    Maximum Temperature (Power Cycle) 50 C    Minimum Temperature (Lifetime) 15 C    Maximum Temperature (Lifetime) 54 C    Maximum Recommended 55 C    Maximum Temperature Limit 60 C    Minimum Recommended 14 C    Minimum Temperature Limit 10 C SMART Attributes    Power Cycles 32    Power On Hours 17034    Reallocations 3673    Pending Reallocation Count 98    Offline Scan Uncorrectable Errors 98    Ultra DMA CRC Errors 0    Start Stop Count 2144 Security Information    Status User password not set, Security is unlocked    Master Password Capability High Security    Erase Time 368 minutes    Excessive Password Attempts No    FreeAgent Drive - G:    Drive Letter G    Volume Name FreeAgent Drive    Volume Serial Number 8817-805C    File System NTFS    Volume Capacity 1.82 TB    Volume Free Space 217.75 GB    Volume Used Space 1.61 TB ST31000528AS ATA Device Vendor Seagate Model Number ST31000528AS Serial Number 9VP8N83W Firmware Revision CC46 Size 931.5 GB Marketed Size 1 TB Sector Information    Physical Sector Size 512 B    Logical Sector Size 512 B    Logical Sector Count 1953525168 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Supported Transports SATA Rev 2.6 Rotation Rate 7200 RPM Total Data Read 1.75 TB Total Data Written 1.03 TB Temperature Information    Minimum Temperature (Power Cycle) 27 C    Maximum Temperature (Power Cycle) 37 C    Minimum Temperature (Lifetime) 17 C    Maximum Temperature (Lifetime) 40 C    Maximum Recommended 55 C    Maximum Temperature Limit 60 C    Minimum Recommended 14 C    Minimum Temperature Limit 10 C SMART Attributes    Power Cycles 117    Power On Hours 9678    Reallocations 0    Pending Reallocation Count 0    Offline Scan Uncorrectable Errors 0    Ultra DMA CRC Errors 2    Start Stop Count 239 Security Information    Status User password not set, Security is unlocked, Security is frozen    Master Password Capability High Security    Erase Time 168 minutes    Excessive Password Attempts No    C:    Drive Letter C    Volume Serial Number 74EB-BB0C    File System NTFS    Volume Capacity 923.45 GB    Volume Free Space 701.73 GB    Volume Used Space 221.71 GB Optical Drives HL-DT-ST DVDRWBD CH20N ATA Device Vendor Hitachi-LG Data Storage Model Number HL-DT-ST DVDRW/BDROM CH20N Drive Serial Number K9UA26B5742 Firmware Revision A101 Supported Standards ATA8-ACS, ATA/ATAPI-7, ATA/ATAPI-6, ATA/ATAPI-5 Drive Letter E Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL, BD-ROM, BD-R, BD-RE Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Write Strategy TAO, SAO, RAW PIONEER DVD-RW DVR-216R USB Device Model Number PIONEER DVD-RW DVR-216R Drive Serial Number HLDP003788WL Firmware Revision 1.06 Drive Letter F Readable Media CD-ROM, CD-R, CD-RW, DVD-ROM, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Writable Media CD-R, CD-RW, DVD-RAM, DVD-R, DVD-RW, DVD-R DL, DVD+R, DVD+RW, DVD+R DL Write Strategy TAO, SAO, RAW Multimedia Video Card - ATI Radeon HD 5700 Series Video Card Chip Type ATI display adapter (0x68B8) Video Card Memory 1.00 GB Driver Provider Advanced Micro Devices, Inc. Driver Version 8.892.0.0, 9-8-2011 Fan Speed 1457 RPM (35%)    GPU : 0    Temperature 49 C Video Card - ATI Radeon HD 5700 Series Driver Provider Advanced Micro Devices, Inc. Driver Version 8.892.0.0, 9-8-2011 Display - Alienware2210 (Alienware AW2210 (HDMI1)) Mode 1920 x 1080 (32-bit) (60 Hz) Preferred Mode 1920 x 1080 (60 Hz) Manufacturer Dell Computer Corp. Manufacture Date Week 30, Year 2010 Signal Type Digital Sound Card - Realtek High Definition Audio Driver Provider Realtek Semiconductor Corp. Driver Version 6.0.1.5859, 5-23-2009 Sound Card - AMD High Definition Audio Device Driver Provider Advanced Micro Devices Driver Version 7.12.0.7702, 5-16-2011 Sound Card - AMD High Definition Audio Device Driver Provider Advanced Micro Devices Driver Version 7.12.0.7702, 5-16-2011 USB Devices G2 Desktop Manufacturer Alienware Serial Number 1.2.4 Device Version 0.0.0 USB Version 1.1.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\hidusb.sys Driver Provider Microsoft Driver Version 6.1.7601.17514, 6-21-2006 AlienFx Backlight Manufacturer Alienware Device Version 1.0.5 USB Version 2.0.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\hidusb.sys Driver Provider Microsoft Driver Version 6.1.7601.17514, 6-21-2006 Alienware TactX ™ Keyboard Device Version 1.0.7 USB Version 2.0.0 USB Device Speed Low-speed USB 1.1 compliant Driver c:\windows\system32\drivers\usbccgp.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 USB Hub Device Version 144.1.5 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbhub.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 USB Hub Manufacturer Broadcom Device Version 1.0.0 USB Version 2.0.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\usbhub.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 USB Input Device Device Version 1.0.0 USB Version 2.0.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\hidusb.sys Driver Provider Microsoft Driver Version 6.1.7601.17514, 6-21-2006 USB Input Device Device Version 1.0.0 USB Version 2.0.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\hidusb.sys Driver Provider Microsoft Driver Version 6.1.7601.17514, 6-21-2006 Apple Mobile Device USB Driver Manufacturer Apple Inc. Serial Number 8feccc3fc667803a9e45e1c2679f4ac921995147 Device Version 0.0.1 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbaapl64.sys Driver Provider Apple, Inc. Driver Version 6.0.9999.58, 7-12-2011 USB Hub Device Version 9.0.1 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbhub.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 USB Hub Device Version 9.0.1 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbhub.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 FreeAgent Go Manufacturer Seagate Serial Number 2GE93L1D Device Version 1.4.8 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbstor.sys Driver Provider Microsoft Driver Version 6.1.7601.17577, 6-21-2006 Alienware TactX Mouse Manufacturer Alienware Serial Number 5E0F57CB740011 Device Version 97.0.1 USB Version 2.0.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\usbccgp.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 Belkin n52te Manufacturer Belkin Device Version 33.0.0 USB Version 1.1.0 USB Device Speed Full-speed USB 1.1 compliant Driver c:\windows\system32\drivers\usbccgp.sys Driver Provider Microsoft Driver Version 6.1.7601.17586, 6-21-2006 FreeAgent Manufacturer Seagate Serial Number 2GEXC9ZS Device Version 0.0.0 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbstor.sys Driver Provider Microsoft Driver Version 6.1.7601.17577, 6-21-2006 FreeAgentDesktop Manufacturer Seagate Serial Number 6QG2D6WQ Device Version 0.0.0 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbstor.sys Driver Provider Microsoft Driver Version 6.1.7601.17577, 6-21-2006 DVR-X162 Manufacturer Pioneer Serial Number 001010164000457E5 Device Version 1.6.4 USB Version 2.0.0 USB Device Speed High-speed USB 2.0 compliant Driver c:\windows\system32\drivers\usbstor.sys Driver Provider Microsoft Driver Version 6.1.7601.17577, 6-21-2006 Input Devices Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Path c:\windows\system32\drivers\kbdhid.sys Driver Version 6.1.7601.17514, 6-21-2006 Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Path c:\windows\system32\drivers\kbdhid.sys Driver Version 6.1.7601.17514, 6-21-2006 Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Path c:\windows\system32\drivers\kbdhid.sys Driver Version 6.1.7601.17514, 6-21-2006 Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Path c:\windows\system32\drivers\kbdhid.sys Driver Version 6.1.7601.17514, 6-21-2006 Keyboard - HID Keyboard Device Manufacturer (Standard keyboards) Driver Path c:\windows\system32\drivers\kbdhid.sys Driver Version 6.1.7601.17514, 6-21-2006 Keyboard - USB Input Device Driver c:\windows\system32\drivers\hidusb.sys Driver Version 6.1.7601.17514, 6-21-2006 Mouse - HID-compliant mouse Manufacturer Microsoft Driver Provider Microsoft Driver Path c:\windows\system32\drivers\mouhid.sys Driver Version 6.1.7600.16385, 6-21-2006 Mouse - HID-compliant mouse Manufacturer Microsoft Driver Provider Microsoft Driver Path c:\windows\system32\drivers\mouhid.sys Driver Version 6.1.7600.16385, 6-21-2006 Mouse - Alienware TactX Mouse Manufacturer Logitech Driver Provider Logitech Driver Path c:\windows\system32\drivers\mouhid.sys Driver Version 4.80.154.0, 4-22-2009 Mouse - USB Input Device Driver Provider Microsoft Device Version 1.0.0 Driver c:\windows\system32\drivers\hidusb.sys Driver Version 6.1.7601.17514, 6-21-2006 Printers Microsoft XPS Document Writer Model Microsoft XPS Document Writer Path Microsoft XPS Document Writer Default Printer Yes Product Version: 3.1.5907.16

wilbymilstone said:

Ok reformat your system and make sure you get all your drivers and download support from dell. Then let us know if everything is working like it should.

I don't get this screen when start my computer http://youtu.be/EFjN56yzHGA Skip all and just show welcome screen

Ok now I understand, it skips the start up screen and goes right to the welcome screen. Does the computer operate normally after boot?

Yes I find out the hdmi it was plug to the wrong port thanks I'm formatting now I need to upgrade to 12 gb my have 6 how hard it is ,?

Swapping memory is easy. Locate the modules you have installed, remove by pressing the tabs on the side, then replace with new memory modules. Push firmly until you hear a click Make sure computer is turned off and unplugged. Discharge any static electricity you may have built up by touching some metal.