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[Solved] Twitch not getting ARP points when watching a live stream?

Lunar
  • 1

Hi there, I am new to alienware arena. I am not getting any twitch live stream ARP points when i click and watch a twitch live stream on alienware arena, I have linked connected my Twitch account with my alienware arena account, when i pick a live stream twitch on alienware arena page, than it takes me to twitch to there channel, I have also installed the (Alienware Arena Rewards Tracker) extension on twitch, but when I click on (Click here to login to Alienware Arena and start earning ARP.), on there twitch channel, it takes me back to alienware arena page? I've waited for hours on live stream, but i never get any ARP points? I've disconnected and reconnected my alienware arena account on twitch to see if that's the problem but still nothing?, not sure how to get it working? any help with would be much appericated. Thanks.

Edited
Replies • 41
Tesdy
  • 1

Personally, when I watch an affiliated Twitch channel here is the procedure I follow: 
I go through the AWA site to open an OnLine stream (it opens a new tab), once the Twitch page loads, I scroll down to read the channel information (under the video) to see the AWA Tracker block (normally there is the message, "hoora you currently owning ARP points ... blah blah blah").
Then I stay as long as I need to watch (sometimes I even watch something else, the points accumulate anyway).
Normally, once the maximum points accumulated you have the message : 
"You have reached the daily maximum ARP awarded for watching official Alienware Arena Twitch channels. Come back tomorrow!"
In my case, the authorisation is symbolised by a green man (if I revoke the man is white with an arrow to the right).
Did you link the right twitch account to your AWA account? Did you get the achievement "Lets get Twitchy Connect your Twitch account" ?

if nothing works read this : https://na.alienwarearena.com/ucf/show/2160646/boards/site-bug-reports/ForumPost/cant-gain-arp-from-watching-twitch-solution-here

edited

Lunar
  • 0
tesdy14 said: 3h

Personally, when I watch an affiliated Twitch channel here is the procedure I follow: 
I go through the AWA site to open an OnLine stream (it opens a new tab), once the Twitch page loads, I scroll down to read the channel information (under the video) to see the AWA Tracker block (normally there is the message, "hoora you currently owning ARP points ... blah blah blah").
Then I stay as long as I need to watch (sometimes I even watch something else, the points accumulate anyway).
Normally, once the maximum points accumulated you have the message : 
"You have reached the daily maximum ARP awarded for watching official Alienware Arena Twitch channels. Come back tomorrow!"
In my case, the authorisation is symbolised by a green man (if I revoke the man is white with an arrow to the right).
Did you link the right twitch account to your AWA account? Did you get the achievement "Lets get Twitchy Connect your Twitch account" ?

if nothing works read this : https://na.alienwarearena.com/ucf/show/2160646/boards/site-bug-reports/ForumPost/cant-gain-arp-from-watching-twitch-solution-here

edited 3h

Hi there, thanks for the reply, I checked my achievements, and I do have the achievement "Lets get Twitchy" I also double checked both twitch and alienware arena to see if my accounts are connected and they both are. 


I've just notice when I check a twitch channel (Alienware Arena Rewards Tracker) I am not seeing a green icon tick showed in your post, but I do see the other two icons which are (Pop Out Extension) and (More Info), just not the green tick?

 
Yes, that's what i do, I log into my alienware arena account, and go to (Watch Twitch) I pick a twitch stream that's live, than I go to the (Alienware Arena Rewards Tracker) and I click the message (Click here to login to Alienware Arena and start earning ARP.) It just takes me back to the alienware arena site? how do i get the green tick icon to appear I'm not seeing it?
 


Lunar
  • -2

I'm not seeing that green tick icon on (Alienware Arena Rewards Tracker) ?


Interstellar
  • -2

Did you click on the Arena Rewards Tracker's Grant Permissions icon to enable it?


Lunar
  • -2
KaosEngineer said: 2h

Did you click on the Arena Rewards Tracker's Grant Permissions icon to enable it?

Where is the icon to grant permission?

I can only click on 4 links which are, (Arena Rewards Tracker) this leads me to my twitch extension page, which has no options to grant permisson at all. When i click (Pop Out Extension) and (More info) it doesn't do anything, and when i click (Click here to login to Alienware Arena and start earning ARP.) it brings me back to the Alienware arena front webpage? I don't see the green tick icon or anything that let's me grant permssion?

edited

Interstellar
  • 0
AW20222 said: 40m
KaosEngineer said: 2h

Did you click on the Arena Rewards Tracker's Grant Permissions icon to enable it?

Where is the icon to grant permission?

I can only click on 4 links which are, (Arena Rewards Tracker) this leads me to my twitch extension page, which has no options to grant permisson at all. When i click (Pop Out Extension) and (More info) it doesn't do anything, and when i click (Click here to login to Alienware Arena and start earning ARP.) it brings me back to the Alienware arena front webpage? I don't see the green tick icon or anything that let's me grant permssion?

edited 25m

The icon that's between Pop Out Extension and More info.

Edit: After Granting Permissions, My Arena Rewards Tracker's Grant Permissions icon has changed a bit from the original one.  The arrow that was pointing to the right beside the person is now pointing to the person's shoulder and the background color is green.

edited

Interstellar
  • -2

... and when i click (Click here to login to Alienware Arena and start earning ARP.) it brings me back to the Alienware arena front webpage? ...

When it brings you to the Alienware Arena front page, login.

edited

Lunar
  • -2
KaosEngineer said: 2h
AW20222 said: 40m
KaosEngineer said: 2h

Did you click on the Arena Rewards Tracker's Grant Permissions icon to enable it?

Where is the icon to grant permission?

I can only click on 4 links which are, (Arena Rewards Tracker) this leads me to my twitch extension page, which has no options to grant permisson at all. When i click (Pop Out Extension) and (More info) it doesn't do anything, and when i click (Click here to login to Alienware Arena and start earning ARP.) it brings me back to the Alienware arena front webpage? I don't see the green tick icon or anything that let's me grant permssion?

edited 25m

The icon that's between Pop Out Extension and More info.

Edit: After Granting Permissions, My Arena Rewards Tracker's Grant Permissions icon has changed a bit from the original one.  The arrow that was pointing to the right beside the person is now pointing to the person's shoulder and the background color is green.

edited 2h


The problem is I don't see the green icon between the extension and info you're showing in the picture, I am already log in both my twitch and alienware arena account, but that green icon is not showing up?


Interstellar
  • 0
AW20222 said: 2m
KaosEngineer said: 2h
AW20222 said: 40m
KaosEngineer said: 2h

Did you click on the Arena Rewards Tracker's Grant Permissions icon to enable it?

Where is the icon to grant permission?

I can only click on 4 links which are, (Arena Rewards Tracker) this leads me to my twitch extension page, which has no options to grant permisson at all. When i click (Pop Out Extension) and (More info) it doesn't do anything, and when i click (Click here to login to Alienware Arena and start earning ARP.) it brings me back to the Alienware arena front webpage? I don't see the green tick icon or anything that let's me grant permssion?

edited 25m

The icon that's between Pop Out Extension and More info.

Edit: After Granting Permissions, My Arena Rewards Tracker's Grant Permissions icon has changed a bit from the original one.  The arrow that was pointing to the right beside the person is now pointing to the person's shoulder and the background color is green.

edited 2h


The problem is I don't see the green icon between the extension and info you're showing in the picture, I am already log in both my twitch and alienware arena account, but that green icon is not showing up?

Is there no icon between the two?

I believe before I first Granted permission, the icons appeared as shown below:

edited

Lunar
  • 0

There is no icon or green icon between the extension and info

How do you add a picture in a thread?

edited