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Alienware 17 R3 Recovery Media and Recovery Questions..

  • 2

(as posted on the Dell Alienware Owners Club)


I have a brand new Alienware 17 R3, but am unable to create the Recovery Drive for Windows 10.  My previous Alienware systems had AlienRespawn installed, and used this for creating recovery media.  This new one does not have this software, and just has the Microsoft Provided Windows 10 utility.  However, every time I run it, it will fail and say that it is unable to create the drive.  How do I create recovery media for my new system?

When I tried to manually copy the Recovery folder to a USB drive, the copy fails when it tries to copy a file called EFI which is a symbolic link to what I presume is the EFI partition on the drive.  The folder contains a text file with the results of creating the recovery environment (called FactoryImage.txt located in the OEM folder) which contains the following text.  Note the warning:

2015-11-26 02:43:31    Start factory imaging.
2015-11-26 02:43:31    System is in UEFI mode.
2015-11-26 02:43:31    System disk is: 0
2015-11-26 02:43:31    Drive letter for OS partition is: C:\\
2015-11-26 02:43:31    Total space required for the recovery partition is: 852 MB.
2015-11-26 02:43:31    INFO: Drive identifier for ESP partition is: E:\
2015-11-26 02:43:31    INFO: Drive letter for DELLSUPPORT partition could not be identified.
2015-11-26 02:43:31    INFO: Created the OEM Recovery directory: C:\\Recovery\OEM
2015-11-26 02:43:31    Start: Dism /Capture-Image /ImageFile:C:\\FacImg\install.wim /CaptureDir:C:\\ /Name:"Factory image" /ConfigFile:C:\\FacImg\wimscript.ini
2015-11-26 02:47:32    Created the initial factory image successfully.
2015-11-26 02:47:32    INFO: Size of install.wim is: 12030784468
2015-11-26 02:47:32    Warning: Image of Dell EFI directory failed.
2015-11-26 02:47:32    INFO: There is no DELLSUPPORT partition
2015-11-26 02:47:32    Info: Created the diskpart script file: C:\\FacImg\dps.txt
2015-11-26 02:47:37    Info: New partition created.
2015-11-26 02:47:37    INFO: Created the WinRE directory: M:\recovery\windowsre
2015-11-26 02:47:38    Removed the recycler directory.
2015-11-26 02:47:38    INFO: Registered the recovery directory with the OS.
2015-11-26 02:47:38    INFO: Recovery partition created successfully.
2015-11-26 02:47:39    INFO: Created the image of the ESP partition successfully: C:\\Recovery\OEM\EFI.wim
2015-11-26 02:47:39    INFO: Created the Image directory: N:\Image
2015-11-26 02:48:39    INFO: Split the factory image to the image directory.
2015-11-26 02:48:39    INFO: Added the restore tool with the OS WinRE menu.
2015-11-26 02:48:41    Deleted image file: C:\\FacImg\install.wim
2015-11-26 02:48:41    INFO: Wrote the diskpart.txt file to C:\\Recovery\OEM
2015-11-26 02:48:41    INFO: Wrote the ResetConfig.xml file to C:\\Recovery\OEM

I am not sure, but all of this may be related.  Thanks!

Rich S.

Replies • 2

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radam9 said:

I have the same thing, the Recovery folder doesnt seem to contain anything related to windows though, it has a 2GB .ppgk file that contains a copy of the program files and other stuff.

dont know if this is used after a recovery or how it should be used honestly.

PS: just for the info, i also have 3 other folders in the C:// drive ("Apps", which contains a 2MB executable called installer, a "Dell" folder which is empty, and a "FacImg")

Hi radam9,

So, you too have the symbolic link to EFI in the OEM folder?  If you enumerate the symlink using the CMD prompt, you can see that it points to a partition on the drive.  I am presuming that these folders are used in conjunction with the Windows recovery partition to restore the OS to the OOB state.  However, if we can't back that environment up to a USB or something, what happens if our hard drive fails?  This is not cool....  :-(

Rich S.